Ordering & delivery
Shipping Policy
3:00 PM ET cutoff
In-stock items ordered before 3:00 PM ET on a business day ship the same day.
Free freight over $350
Stock orders above $350 ship free to the contiguous United States.
UPS Ground, 1–5 days
Shipped from Michigan. Expedited and LTL freight available on request.
Claims within 5 days
Report damage, shortages, or a wrong item within five business days of delivery.
Last Updated: July 25, 2026
At Brightlink Medical Supply, we strive to provide reliable and timely shipping for healthcare facilities, businesses, and customers throughout the United States.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on product availability, supplier lead times, and large-volume orders.
Shipping Times
Standard shipping typically takes 2–4 business days after processing. Expedited shipping options may be available upon request. Delivery times may vary due to carrier delays or circumstances outside of our control.
Shipping Costs
Shipping costs are calculated based on order size, weight, destination, and carrier rates. Bulk orders and healthcare facility purchases may qualify for discounted shipping options.
Damaged or Incorrect Orders
If your order arrives damaged, missing items, or contains incorrect products, please contact us within 48 hours of delivery with your order number and details of the issue.
Still have a question?
We answer quotes, order questions, and account issues the same business day.